SOS Connect™ chosen by leading forensic investigators Burgoynes.
Burgoynes is a pre-eminent practice of consulting scientists and engineers specialising in the forensic investigation of fires, explosions, engineering failures and other incidents. The firm operates from eight offices in the UK and others in the USA, Singapore and Hong Kong. As probably the largest practice in the UK, the firm has investigated many disasters including the explosion and fire at Buncefield in 2005. The organisation provides expert witness services to the legal, insurance and commercial sectors.
The firm, which was founded in 1968, decided to replace the existing disparate systems used for recording case instructions and marketing with an integrated solution to improve efficiency and client service. Initially the view was that a CRM (Customer Relationship Management) system would best meet the requirement. However as Burgoynes Partner Peter Jowett said: “On further examination these systems didn’t really hit the mark. Many of our clients and business partners are solicitors so we decided to look at the systems that they use. This led us to SOS Connect™.”
There are many parallels in Burgoynes’ working practices with those of law firms including taking and recording case instructions, assigning a fee earner to a case, standard business processes, workflows and the use of template letters. “We chose SOS Connect™ because we found the software more closely aligned to our business needs than any CRM system, it offered far better value for money as well as the flexibility to create a more tailored solution”.
SOS Connect will be rolled out to Burgoynes’ eight UK offices and is expected to be implemented by summer 2010. David McNamara, managing director of SOS said: “We are delighted to welcome Burgoynes as a new client and look forward to working with them in the coming months on this exciting project.”
About Virtual Practices
Virtual practices is a division of SOS, one of the most progressive providers of software and services to the professions and one of the largest with 400 clients and a 20 year pedigree. SOS Connect™, the flagship application, is breaking new ground in practice and case management software, combining efficiency through high levels of process automation with flexibility for professional firms such as law firms, accountancy firms, IFAs and surveyors etc.
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Contacts:
Stephen Parry (Business Development Director, Virtual Practices) s.parry@virtualpractices.co.uk or
David Mcnamara (Managing Director, SOS)
d.mcnamara@soslegal.co.uk
Virtual Practices
2 Widcombe Parade, Bath, BA2 4JT Tel: +44(0)1225787710
DX 8045 Bath
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